Who’s most likely to join your market center, Gary on avatars, develop non-producers into great agents, and leadership lessons from Trammell Crow.

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Younger Agents Most Likely to Switch Brokerages
A bar graph showing the likelihood of a real estate agent to switch brokers based on their age between 21 and 73-years-old.
  • Our Aha: Agents aged 27-41 are most likely to change brokerages. To be honest, there's no way for us to know why it is this way. It could be as simple as, the younger you are, the more life decisions you still have to make. And the further you are away from having made those decisions, the less likely you are to make lots of changes.
  • Time in the business shows a similar story. Although this graph doesn't show it, we also have data about tenure. The longer someone's been in real estate, the less likely they are to leave their brokerage. Agents with only 12-36 months under their belt are the most likely to leave.
  • What this means for you: For your 27 to 41-year-olds, don't mistake production for loyalty. Stay in their world, review their goals, and connect their success to your leadership. The 12-36 month experience window is your prime recruiting ground. Act fast to bring these agents into your training and culture before someone else does. And for your 8+ year agents: keep offering them recognition, focused education around the specific problems they have, and opportunities to serve both in the company and out — and they'll become your strongest advocates.

Every market center has agents who aren’t producing but not every non-producer is the same, and treating them as if they are creates turnover and weakens office culture. The Four types of non-producing agents: 1. New 2. Stuck 3. Lost 4. Ghost.

In all four types, getting face-to-face to have these discussions is an imperative. In a shift, the number one thing you can do is help people realign around their goals and a lead gen plan they will time block and follow. Get a commitment to join a daily role-play huddle for 90 days, and ask if you can check in with them regularly to see how they're doing.

"Mistakes I've Made" Exercise

On Monday, October 19, 1987, the stock market crashed. What became known as Black Monday set off a chain of events that wiped an estimated $1.71 trillion off balance sheets worldwide. At the time, Trammell Crow Company was one of the largest commercial owners/developers in the world. Instantly, projects that looked like winners became losers, and "can’t-miss opportunities" suddenly missed. Trammell survived. 

In 1989, Trammell asked all of his partners to document what they had learned during the shift. The memorandum became known as “The Mistakes I’ve Made” exercise. 

As we face a similar inflation-driven recession, we can learn a lesson or two from their experience. You can read the memo here (highlights not our own).

 

Here are the most common themes ranked from most to least frequently cited:

1. Talent matters in a shifted market! It’s all hands on deck and who you have matters more than ever. “The tougher the market the better the person needed.”

2. Cut expenses fast and stay lean! And the best time to start is in a good market. “Stay lean even when you can afford to be fat.”

3. Debt can be deadly. Don’t take on too much when capital is cheap.  “Avoid personal liability like the plague.” 

4. Get real and act quickly! “Do not follow the market down – lead the market.”

5. Don’t be greedy. Take your winnings while you can. And stop speculating that things will improve. “Be willing to make the tough decisions on projects and personnel. The first markdown is the least expensive.”

6. Develop your bench. Even in bad times, don’t stop interviewing. “In a tough market, it is fairly easy to upgrade your mediocre employees with better qualified people at lower prices.”

7. Build your war chest before going into battle. “Cash is king.”

8. Communicate with your team and partners and engage them to find solutions. “Let your employees work together … to create cost-saving ideas.”

9. It can always get worse. “Worst-case projections in one quarter tend to become best-case projections for next quarter.”

What We're Reading
Gary, Jason, and Jay are reading Mindfulness by Ellen Langer and Today I Learned by Willow Creek Press.

 

Mindfulness
by Ellen J. Langer

Today I Learned
by Willow Creek Press

Gary's Notepad

Written by Gary, digitized by your Mastermind Team: Download Gary's August Letter in PDF.

Gary Keller writes in August's The Lead about Avatars and how to become the person he wants to be, he picks an avatar first.

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Edition 6 | August 2025

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